Terms of Service

1. Agreement to Terms

By downloading, installing, accessing, or using the Scano mobile application ("App," "Service," or "Scano"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and AIVORY COMPANY LIMITED ("Company," "we," "us," or "our"), a company duly established and operating under the laws of Vietnam.

2. Definitions

• "Scan Content" means images, text, barcodes, or other data you provide when using the scanning feature.
• "Analysis Results" means the information, ratings, scores, or recommendations the App displays after processing Scan Content.
• "Premium" means the paid subscription that unlocks advanced features of the App.

3. Description of Service

Scano is a food ingredient scanning application that lets you scan ingredient labels, nutrition tables, or product barcodes to look up information, score suitability, and provide reference recommendations.

The App provides:

• Scanning of ingredient labels, nutrition tables, and barcodes.
• Lookup of product information from the Open Food Facts open database.
• Suitability scoring and reference recommendations.
• Personalization based on preferences, dietary restrictions, or allergies you choose to enter.

The lookup feature requires an internet connection to query Open Food Facts. Barcode and text recognition are processed on your device.

We reserve the right to modify, suspend, or discontinue any feature of the App at any time without liability to you or any third party, to the extent permitted by law.

4. Accounts and Data Storage

4.1 No account required

Scano operates on an accountless architecture. You are not required to create an account, provide an email address, or log in to use the App. Your scan history, results, and preferences are stored locally on your device.

4.2 Local data

Your data is stored using on-device storage mechanisms provided by the operating system. We do not maintain user accounts on a remote server, and we do not have access to the data stored locally on your device. Note that to look up product information, queries (such as a barcode) are transmitted to Open Food Facts, and certain usage data is processed by third-party tools as described in the Privacy Policy.

4.3 Data deletion

You may delete your locally stored data at any time within the App, or by uninstalling the App from your device. Your Premium purchase status is maintained by the app store and is not affected by deleting local data.

5. Subscriptions and Payments

5.1 Premium

Scano offers advanced features through a paid subscription ("Premium"). The scope of features, duration, and pricing of each plan are displayed in the App at the time you subscribe.

5.2 Pricing plans

Subscription plans (which may include weekly, monthly, yearly, or other terms) and any one-time purchases are displayed within the App. Pricing may vary by app store region. All prices are set and processed through the Apple App Store or Google Play.

5.3 Billing and renewals

• All purchases are processed through the Apple App Store or Google Play and are subject to their terms and conditions.
• Payment is charged to your App Store or Google Play account at confirmation of purchase.
• Recurring subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current period.
• Your account will be charged for renewal within 24 hours prior to the end of the current period at the rate of the selected plan.
• You may manage and cancel subscriptions in your App Store or Google Play account settings after purchase.

5.4 Refunds

Refund requests for in-app purchases must be directed to Apple or Google through the relevant app store. We do not process refunds directly. The app store's refund policies apply to all transactions.

5.5 Restore purchases

If you reinstall the App or switch devices, you may restore your previous purchase using the "Restore Purchase" option in the App. Restoration is verified through the app store and does not require an account.

5.6 Free trial

If a free trial is offered, its duration and terms are displayed in the App at the time of subscription. Unless you cancel before the trial ends, the subscription will convert to a paid plan and your account will be charged. If no trial is offered, this clause does not apply.

6. Acceptable Use

You agree to use Scano only for its intended purpose as a personal food information tool, and in compliance with applicable law. You agree not to:

• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code of the App.
• Circumvent, disable, or interfere with any security or access-control features of the App, or attempt to bypass the paywall.
• Use the App in any manner that could damage, disable, or impair the Service.
• Use automated tools, bots, or scripts to interact with the App or to send excessive queries to connected services.
• Redistribute, sublicense, or resell the App or any content within it.
• Use the App in any way that violates applicable local, national, or international law.

7. Intellectual Property

7.1 Ownership

All content, features, and functionality of the App — including design, text, graphics, logos, icons, databases, and software code — are owned by the Company or its licensors and are protected by Vietnamese and international intellectual property laws. Product data displayed by the App originates from Open Food Facts and is provided under the Open Database License (ODbL).

7.2 Limited license

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes in accordance with these Terms. This license does not include the right to modify, distribute, or create derivative works based on the App.

8. Device Permissions

The App may request the following device permissions, each for a specific purpose:

• Camera — to scan labels, barcodes, and products. Required for the scanning feature.
• Photo Library — to scan from an existing photo. Optional.
• Notifications — to send push notifications. Optional.

You may decline any optional permission. Declining a permission may limit the functionality of features that depend on it. Declining camera access will prevent the scanning feature from working.

9. Health and Nutrition Disclaimer

This is an important section. Please read it carefully.

The Analysis Results, scores, and recommendations provided by Scano are for general informational and reference purposes only. They are not medical advice, professional nutritional advice, diagnosis, or treatment, and do not replace the advice of a doctor, dietitian, or qualified healthcare professional.

The ingredient information displayed by Scano may be incomplete, out of date, or different from the information printed on the actual product packaging. You must always read the manufacturer's original label before deciding to use a product, especially if you have allergies, underlying medical conditions, are pregnant or breastfeeding, or follow a special diet.

Scano is not a medical device or diagnostic tool. We are not responsible for any allergic reaction, health issue, or damage arising from your reliance on the Analysis Results. All health-related decisions are your sole responsibility. If you experience a serious allergic reaction or health problem, seek medical care immediately.

10. Third-Party Services

The App integrates with the following third-party services:

• Open Food Facts — product information database.
• Apple App Store / Google Play — app distribution, in-app purchases, and subscription management.
• Firebase (Google) — measurement, performance, crash reporting, and push notifications.
• Apple Analytics — aggregated app performance statistics.
• RevenueCat — subscription management and validation.
• Superwall — subscription paywall display and optimization.

We are not responsible for the practices, policies, or content of third-party services. Your use of third-party services is governed by their respective terms and privacy policies.

11. Disclaimers

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The App will be uninterrupted, timely, secure, or error-free.
• The Analysis Results or product information will be accurate, complete, or up to date.
• The lookup service or third-party services will be available at all times.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to access or use) the App;
• Any conduct or content of any third party within the App;
• Your reliance on Analysis Results or product information;
• Unauthorized access, use, or alteration of your data.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE APP SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR FIFTY U.S. DOLLARS ($50.00), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain liabilities; in such cases, our liability is limited to the minimum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from your use of the App, your violation of these Terms, or your violation of any third-party right, including intellectual property rights.

14. Termination

We reserve the right to suspend or terminate your access to the App at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or as required by law.

Upon termination, your right to use the App will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

You may stop using and uninstall the App from your device at any time.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.

Any dispute arising out of or in connection with these Terms or the App shall first be resolved through good-faith negotiation and mediation. If no agreement is reached, the dispute shall be submitted to the competent court in Vietnam for resolution.

16. Changes to These Terms

We may update these Terms from time to time. When we make changes, we will update the "Last Updated" date at the top of this document. Continued use of the App after the revised Terms become effective constitutes your acceptance of the revised Terms. We will notify users of material changes through in-app notification or app store update notes.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

18. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the App, and supersede any prior agreements or understandings.

19. Contact

If you have questions about these Terms, please contact us at:

AIVORY COMPANY LIMITED
Email: [email protected]
Website: scano.aivoryvn.com